Frequently Asked Questions
Everything you need to know about our products, ingredients, certifications, shipping, and returns.
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Products & Routine
What order should I apply the products?
The general rule for any effective skincare routine is to apply from thinnest to thickest consistency: cleanser first, then serum, then moisturiser. In the morning, use Cleansing Foam, Vitamin C Serum, and Niacinamide Gel Moisturiser — this combination protects your skin barrier against environmental stress and keeps skin bright throughout the day. In the evening, use Cleansing Foam, Peptide Anti-Aging Serum, and layer Hydrating Serum under Niacinamide Gel Moisturiser for deep overnight recovery and anti-ageing benefits.
Can I use multiple serums at the same time?
Yes, but we recommend using only one treatment serum per routine step for optimal absorption. In the morning, Vitamin C Serum provides antioxidant protection and helps brighten uneven skin tone. In the evening, Peptide Anti-Aging Serum targets renewal, collagen production, and fine lines. The Hydrating Serum can be layered under your moisturiser in the PM for extra deep moisture — its dual-weight hyaluronic acid works at different depths to plump and hydrate. The general rule is to apply the lightest serum first and give each layer a moment to absorb.
Are your products suitable for sensitive skin?
Yes. Our formulas are designed to be gentle on all skin types — including sensitive skin and oily skin — and are free from common irritants such as synthetic fragrances, parabens, and silicones. Every product is COSMOS Natural certified, meaning the natural ingredients meet strict safety and environmental standards. However, we always recommend doing a patch test before first use, especially if you have known sensitivities or allergies.
Do I need all five products?
Not necessarily. The Cleansing Foam and Niacinamide Gel Moisturiser form the essential foundation. From there, choose serums based on your primary skin concern: Vitamin C Serum for brightening, Peptide Anti-Aging Serum for fine lines, or Hydrating Serum for deep moisture.
How long does each product last?
With daily use, each product typically lasts 6-8 weeks. The Cleansing Foam may last slightly longer depending on how much you use per wash. We recommend replacing products within 12 months of opening.
Which serum is right for my skin concern?
Choose based on your primary skin concern. Dull or uneven skin tone? The Vitamin C Serum uses ascorbyl glucoside — a stable, naturally derived form of Vitamin C — to brighten and fade dark spots without irritation. Fine lines or loss of firmness? The Peptide Anti-Aging Serum's dual peptide complex (Dipalmitoyl Hydroxyproline and Hexapeptide-11) signals your skin to boost collagen production and improve elasticity for visible anti-ageing results. Dryness or dehydration? The Hydrating Serum delivers deep, lasting moisture with dual-weight hyaluronic acid that works at different depths to plump from within and lock in surface hydration. You can also use different serums morning and evening for a comprehensive skincare routine.
What makes natural Vitamin C different from synthetic ascorbic acid?
Our Vitamin C Serum uses ascorbyl glucoside, a naturally derived and highly stable form of Vitamin C. Unlike pure L-ascorbic acid, it does not oxidize quickly, cause stinging, or require low pH to be effective. It converts to active Vitamin C gradually in the skin, making it gentler and suitable for sensitive skin while still delivering brightening and antioxidant benefits.
Ingredients & Certifications
What does COSMOS Natural certified mean?
COSMOS Natural is a globally recognized certification standard administered by ECOCERT under the COSMOS standard framework. It guarantees that all raw materials in our products are naturally derived, that every manufacturing process follows strict environmental standards, and that the finished product is free from synthetic fragrances, parabens, GMOs, and other harmful chemicals. Unlike COSMOS Organic — which requires a minimum percentage of certified organic ingredients — COSMOS Natural focuses on ensuring that all ingredients come from natural origins and that the entire production chain meets rigorous environmental and safety criteria.
What's the difference between COSMOS Natural and COSMOS Organic?
Both certifications fall under the COSMOS standard, but they differ in their requirements for organic content. COSMOS Organic requires that a minimum percentage of total plant-based ingredients come from certified organic farming. COSMOS Natural guarantees that all ingredients are naturally derived and that the entire manufacturing process — from raw material sourcing to finished product — meets strict environmental standards, but without the minimum organic ingredient threshold. Glaciara products are COSMOS Natural certified, meaning every formula uses naturally derived raw materials, is free from synthetic additives, GMOs, and petrochemicals, and is produced through environmentally responsible manufacturing processes.
Are your products vegan?
Yes. All Glaciara products are 100% vegan and contain no animal-derived ingredients. We are also cruelty-free — none of our products or ingredients are tested on animals at any stage of development.
Are your products gluten-free and nut-free?
All Glaciara products are gluten-free. Four of our five products are also nut-free. The exception is our Vitamin C Serum, which contains Prunus Amygdalus Dulcis (Sweet Almond) Oil. If you have a nut allergy, please check the full ingredient list before use.
What ingredients do you exclude?
We exclude parabens, silicones, mineral oils, synthetic fragrances, synthetic dyes, PEGs, sulfates (SLS/SLES), phthalates, formaldehyde, and triclosan. Our formulas contain only ingredients that serve a clear purpose for your skin.
Where are your products manufactured?
All Glaciara products are formulated and manufactured in Europe under strict EU cosmetics regulations (EC 1223/2009), ensuring the highest standards of safety, quality, and full traceability from raw material sourcing through to the finished product on your shelf. European manufacturing means every batch meets rigorous environmental and quality controls.
Shipping & Returns
What shipping options do you offer?
We ship within the United States only. Standard shipping (5–7 business days) and expedited shipping (2–3 business days) are available at checkout. Orders over $65 qualify for free standard shipping. All orders include tracking information.
Do you offer free shipping?
Yes. All orders over $65 qualify for free standard shipping within the United States. Standard shipping takes 5–7 business days and expedited shipping takes 2–3 business days. Rates are calculated at checkout.
What is your returns policy?
We offer a 30-day returns policy on unopened products in their original packaging. If you're not satisfied with your purchase, contact our support team and we'll arrange a return or exchange. Opened products cannot be returned for hygiene reasons, but we're happy to help resolve any concerns.
How can I contact customer support?
You can reach our support team by email at info@shopglaciara.com. We aim to respond to all inquiries within 24 hours during business days. For order-related questions, please include your order number in your message.
Still have questions?
Reach out to us at info@shopglaciara.com — or explore the full collection and find the routine that's right for you.